ID & Verification Technology Drives a Better Patient Experience Especially for Millennials and Mobile Healthcare Operations
September 27, 2016
National Health IT Week highlights the digital health initiatives that the healthcare industry is embracing to provide improved patient care. The millennial demographic in particular is leading the trend in combining technology and healthcare for a better patient experience. According to a report from Communispace, millennials are early adopters of healthcare related tech, and they have led the use of wearable sensors that are tied to mobile health apps. The millennial demographic also places a great value on convenience. Unlike members of older generations who prefer to see a primary care physician whenever they have a health issue, 34% of millennials opt to visit retail clinics while 24% prefer acute care clinics when it comes to minor concerns.
To appeal to the millennial demographic and other patients who value convenience, healthcare practitioners should seek to reduce the amount of time a patient spends in the waiting room. Healthcare facilities can improve patient wait times by streamlining the check-in process with advanced technology. Acuant’s MedicScan is the best front office solution for healthcare facilities that want to streamline data intake when new and current patients come in for an appointment. Instead of making patients fill out repetitive forms, front office staff can use MedicScan to electronically gather relevant information from patient IDs. Electronic data entry allows front office staff to spend less time guiding patients through routine forms. Instead, the staff can spend more time assisting patients who have specific needs or concerns. Along with saving time, gathering data electronically prevents identity fraud, reduces manual errors and claim rejections by having accurate data from the start.Filling out insurance forms can be especially confusing, and an error on a form can lead to problems for both the patient and the practice. Insurance forms that are filled out incorrectly are one of the leading causes of rejected claims. When claims are rejected, front desk staff has to spend time revising the paperwork and then sending the new information back to the insurance provider. This lengthy back and forth process means that it can take months for a claim to be approved, which affects the finances of healthcare practitioners. With Acuant’s ability to instantly gather data from insurance cards, patients and staff can be sure that information is accurate, and claims will go through.
As the millennial demographic drives the use of technology and even mobile healthcare options, the healthcare industry should embrace the digitization of patient forms and files. Healthcare facilities and mobile operations such as Heal or Curology can use electronic data gathering solutions to quickly obtain patient information. This leads to higher accuracy, shorter wait times, and fewer rejected claims, which overall leads to a better patient experience.