Patient Credential Management
April 27, 2015
It’s unavoidable. Healthcare is news. Whether it’s rising costs, data security breaches or patient care, healthcare is indeed news. But regardless of the headlines, quality remains the predominant theme throughout the healthcare industry. As a result, healthcare providers are constantly seeking ways to provide the highest-quality care. And credentialing is an essential part of the quality effort.
When it comes to credentialing, most organizations still rely on outdated, time-consuming and potentially inaccurate approaches (i.e., manual). In fact, it is estimated that nearly 70% of those performing front-line credentialing are using some type of paper-based system or homegrown spreadsheet or database providing limited automation and little added efficiency. Why is this a concern? Simply put, manual entry can be complicated, time consuming and definitely error prone.
So why automate?
Automated information intake is infinitely more accurate. It also minimizes customer waiting and irritation, and gives more time for interaction and connection. The process dramatically reduces keystrokes and forms, captures more and better information, and delivers real time insights directly to frontline staff. Plus, the ability to use virtually any device to scan and capture customer information means employees have the freedom to complete this critical task where it’s most convenient for their customers.
An automated process will absolutely streamline registration and workflow. Consider that the process of capturing patient information is reduced to seconds, plus it is far more accurate than manual processes. Integration into Patient Management Systems and EMRs means a near paperless environment and less staff can process more patients even quicker.
The benefits can drive significant increases in productivity, provider satisfaction, improved communication and analytics across the organization as well as decrease risk, but most importantly – it can improve patient care. With fewer manual tasks to handle, your staff can be more focused on patient care and creating the best patient experience.
What else should you think about? Well, consider that insurance claim rejections are often the result if incorrect or missing information. With an automated process, collected data is more complete and accurate, resulting in increased efficiency and accuracy while leading to faster claim processing and reduced rejections.
Automated solutions have also proven to reduce up to hundreds of keystrokes per patient intake. This in turn has shown savings of up to thousands of dollars a week in data capturing resources. For any organization, big or small, the ability to improve service and save time and money is invaluable.
Patients want their medical needs attended to and not be bogged down with administrative processes. By accelerating the registration process, the patient experience is enhanced. Through quicker admin processes, staff can focus their attention more on the patient and their needs.