Digital Onboarding PYMNTS Tracker®

The Digital Onboarding Tracker®, a PYMNTS and Acuant collaboration, analyzes the latest digital onboarding and identification trends and developments. It also examines how emerging technologies such as AI and biometrics are coming to play a key role in data privacy and cybersecurity as the need for more tailored identification solutions grows.

• The latest digital onboarding developments, including why 86 percent of U.S. bank customers favor tapping biometrics for their onboarding needs and why 43 percent of consumers recommend products or services based on their onboarding experiences

• An interview with Sean Hunter, chief information officer at OakNorth, on why FIs must balance security and seamlessness to offer satisfying customer onboarding experiences

• A Deep Dive analyzing what younger generations expect from their banks’ onboarding processes as well as how FIs are working to meet their demands

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