Establishing trust online during COVID-19 and beyond

We have all experienced changes to the way we conduct transactions during the global pandemic. COVID-19 forced all industries to offer remote transactions in a matter of weeks. Almost anything that can be done remotely has been quickly reconfigured to do so, including massive enterprises shifting to work-from-home models for business continuity. Although many industries and businesses have made this shift successfully, there is always room for improvement and always emerging threats. It is clear that remote transactions are here to stay, so how can we make them better? Ask yourself how much you trust the person at the other end of the transaction?