The One Question to Ask Before Adopting ID Verification

You are a digital business that verifies consumer identities, you have just finished integrating an ID Verification vendor, time to flip the switch and go live. You give it a few days and notice a high number of customers cannot go through the verification process. Consumers are predominantly good actors, so this is frustrating. You cannot get them through the verification funnel and are bleeding business daily. Digging through your data you see the customers have been rejected because the document is not supported by the vendor. This document type was issued only recently by the government authority. You go back to the vendor and ask, how soon before the new document type is supported? Days? Weeks? Months?