Acuant accepts VISA, MasterCard, American Express and Discover. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.
Alternative payment forms are accepted such as bank wires, ACH Transfers and Payment Terms. In order to be set-up for these alternate forms of payment please contact [email protected] or call us at (213) 867-2625.
Credit Card Security
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases.
Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.
Sales tax will be added to orders, as applicable, based on the destination. For further information please contact [email protected] or call us at (213) 867-2625. On international orders, additional taxes or duties may be charged for some countries by Fedex or local authorities, which are at the customer responsibility.
- We use the services of premium carriers (UPS, FedEx, USPS).
- Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and international.
- Delivery times are stated in business days, and do not include order processing times.
- Ground: 5-7 business days (not counting shipping day)
- 2nd day Air: 2 business days (not counting shipping day)
- 3 days Select 3 business days (not counting shipping day)
- Overnight: Next day for orders accepted Monday through Thursday before 11:00AM PST
- Overnight orders accepted after 11:00AM pacific time will be shipped on the next day
- Overnight Orders Accepted on Friday before 11:00AM, will be delivered on Monday
- International: FedEx International priority 4-5 business days
All deliveries are insured and guaranteed against loss, theft and damage.
If you should experience any freight damage, please submit a request.
Deliveries can be expected by combining order processing time and shipping time.
Order Processing Time
Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday through Friday.
Destinations and International Orders
We ship to the continental United States. In addition, we ship to almost every country in the world.
Billing to an International Address
Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or driver’s license, along with a copy of either your credit card billing statement, or a copy of the credit card you will be using.
International Shipping Method
We use FedEx International Priority. For some countries additional taxes or duties may be charged by FedEx or local authorities and are the responsibility of the customer.
We will replace defective products for up to 1 year from purchase date.
Return Policy (RMA)
- 30 day money back applies to orders by end-user with number of units under 10.
- 30 day money back exclude shipping and handling fees.
- Orders greater than 10 units will be subjected to restocking fees.
- Resellers have 30 days to return or exchange their units. A fee of 25% will be charged for unopened items (restocking fee). Open items may be rejected.
- Anything outside of the above guidelines requires approval.
If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within thirty (30) days of delivery. Acuant Inc., understands that exchanging and returning products may be an inconvenience but we strive to make the process a simple and straightforward one. We will gladly help you exchange or return your product, when it falls within the guidelines below.
Terms and Conditions
Products that have been damaged by customers cannot be returned. The damages can include but are not limited to scratched, cracked, or chipped hardware, misuse, and/or neglect. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
A Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA number will not be accepted.
Please contact our Customer Care department by email at [email protected], or phone at (213) 867-2625, to request an RMA number. Return address and instructions will be provided when an RMA number is issued.
Failure to comply with the return instruction may result in an invalidation of your return.
To obtain an RMA number and receive return instruction, please provide us with the following information:
- Invoice, Sales Order, or Pick number
- Product description or item code
- Reason for the return/exchange
- Contact information such as email address and phone number
Refund or replacement will be granted if an RMA number is requested within fifteen (15) calendar days of product delivery.
NO RMA number will be issued after 30 calendar days of product delivery.
RMA’s must be received no more than fifteen (15) business days from the RMA issue date for shipments from the continental USA. Overseas and International shipments will have an extension of twenty-one (21) business days. After the allowed time, Acuant will invalidate the RMA and it will be the customer’s responsibility to arrange shipping with freight prepaid to ship the late RMA back to the customer.
30 day money back applies to purchases of fewer than ten scanners/units by an End-User. Orders greater than ten units will be subjected to restocking fees for unopened items. 30 day money back exclude shipping and handling costs.
Resellers have 30 day to return or exchange their units, there is a 25% restocking fees for returned unopened items.
Products MUST be returned in good condition, with all original parts and packaging (even if opened). A fifteen percent (15%) fee will be charged for incomplete returns (up to thirty percent (30%) if multiple accessories are missing).
Products that have been damaged by customers cannot be returned. If damaged product is returned, it is the customer’s responsibility to arrange shipping with freight prepaid to ship the damaged product back to the customer.
All RMA’s must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to Acuant’s accounts will result in a partial forfeiture of your refund.
Shipping related charges are not refundable; unless the return is a result of Acuant error (you received the wrong product).
Acuant is not responsible for lost return packages. It is the responsibility of the customer to use reliable shipping methods or insuring the shipment in the event of a lost package.
Please keep all shipping records until your account or original method of payment has been credited and/or until you receive the replacement product.
Please allow 1-2 weeks for refund process. Refunds will only be applied to the same method of the original purchase.
To safeguard against possible abuses of Acuant’s return policy, we reserve the right to charge a restocking fee of fifteen percent (15%) at our discretion.
Special orders or quantities of ten (10) or more are subject to higher rates such as a 25% restocking fee. In most cases, it is recommended that the items be tested in the field prior to deploying multi-volume quantities as returns may not be accepted. Terms for exchanges/returns of high quantity or special order items will be set at the time of ordering.
Refused or Undeliverable Shipment
Customers who refuse packages at the time of delivery or provide an undeliverable address will be charged the shipping and handling fee.
Loss or Damage in Shipment
Claims for lost packages must be made to Acuant by the customer. Please follow the instructions we provide you.
Claims for damaged products in shipment must be made to Acuant by the customer. Please keep the original shipping boxes; we will need these items for further investigation.
Defective Product and Warranty
If the product fails within the warranty period, please contact Acuant Technical Support department at (213) 867-2630 for instructions before sending the defective product back to us.